Nutron

FAQ

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General

Do I need a VPN to stream?

No VPN is required to stream our content. However, some movies might have country-based licensing restrictions.

Compatible devices:

Smartphones and tablets (iOS and Android)

Computers (Windows, macOS)

Reach our customer support team via:

Live chat:Chat now Email:[email protected] Phone:+1(866)609-7148

Is the site I am getting ad-free?

Yes, our subscription-based content is ad-free, ensuring an uninterrupted viewing experience.

Billing

How do I update my payment information?

To update your payment information, chat with an agent or contact us by email or phone.

Why isn’t my payment method working?

Ensure your payment method has:

Sufficient funds.

Valid registration in your country.

Not expired or canceled.

Enabled for international, secure online, and recurring purchases (adjust via your bank's app).

Verify details with your bank, including security checks like passwords or PINs. If issues persist:

Retry in a private/incognito window.

Try a different payment method.

Wait and try again later.

Contact your payment provider. If a monthly payment fails, we'll retry soon to avoid immediate cancellation.

Can I cancel my subscription at any time?

Yes, you have the flexibility to cancel your subscription anytime. To proceed, you can choose from the following options:

Live Chat: Start a chat now with one of our agents.

Email: Contact us via email.

Phone: Give us a call at +1(866)609-7148. Cancellations cannot be processed directly from your account at the moment. However, you will have access until your current billing period ends.

Account

Why is my account on hold?

If your account is on hold, it means there was an issue with your last payment. This could be due to various reasons related to your payment method or authorization process. To resolve this issue and get your account back to normal, please start a live chat with support or contact us via email or phone. We're here to help you promptly.

How do I sign up for Nutron?

Go to our website, click the sign up button, enter your email, create a password, and follow the instructions to get started.

How many devices can I stream on simultaneously?

Depending on your subscription plan you can stream on 6-12 devices simultaneously. Please check our subscription plans for specific details.

Need help logging in?

If you forgot your password, navigate to the Reset Password page to reset it. If you can't remember your email or username, visit the password reset and try different email addresses you own.